Customer Testimonials
Worst dealership I have ever bought a car from. Expected much better from a premium brand dealership. Will never go back and have been telling everyone we can to never buy from Bob Moore. They did everything to get us in the door and then lied to us about everything once we got to finance. The finance lady was too bothered to try and find us the best rate so we are refinancing 1 week after the purchase. Horrible service. Never even got our tag we are still driving with the dealer tag. We were supposed to get calls back from ...
Call me everyday about buying my car, now they have there check and I can't get a tag for it. And dang sure no call backs.
Phillip Bostick made buying my Qx60 a breeze. Everything was ready for me to sign when I got there, and he helped me get to know all the features on my new vehicle. He followed up with me the next day to see how the drive home was and if I had any questions. Best car buying experience I have ever had!
Scott was great. He made buying a car very easy. It was the best car buying experience ever.
Philip Bostick and Bob Moore INFINITI made the process of purchasing a card completely painless! From the time we reached out online until driving our new purchase off the lot, Philip was very thorough, patient, hospitable and knowledgeable about the vehicle we were purchasing and the process of purchasing it. I would highly recommend Philip Bostick and will come back in the future when we’re ready for another vehicle!
I've been in the car business for over 39 years. We live over 3 hours away from this dealership and we did everything over the phone and online. Phillip Bostick was our salesperson and we couldn't have asked for better service! He was very helpful in every way. My wife came alone to finish things up and was treated with utmost respect from Phillip to the business office. GREAT place to buy a vehicle!
www.bobmooreinfiniti.com I am so thrilled with my new 2023 Nissan Rogue! Scott Warfel at the dealership was amazing to work with. He helped me find the perfect car and made sure I understood all the features before driving off the lot. My whole experience was smooth and enjoyable, thanks to Scott's above and beyond helpful attitude. We are overjoyed with our new 2023 Nissan Rogue Platinum Intelligent that we purchased from, Bob Moore INFINITI in Oklahoma City, OK 73131!! The sleek design and smooth ride have exceeded our expectations. From the spacious interior to the advanced technology features, this car ...
Scott Warfal was great, I would highly recommend him. Thanks for going the extra mile.
While it disheartens me to leave a one star review, I have a few things to note about my experience. I believe stating positive things is always the best approach! Positives: 1) the staff, minus Nick - the new car sales manager, is wonderful. The place is clean, the people I spoke to were nice, etc! I worked with AJ, spoke to the receptionist a few times, Steve (the used car sales manager), & someone on the sales team named Jason. Now to the cons... Due the advice (silly me) of persuasive car salesman, I bought the vehicle the same day ...
Great service and I appreciated Naaman's low pressure approach. He was able to answer all our questions and seemed very knowledgeable with the INFINITI brand. The entire staff was friendly and professional. I highly recommend to others.
Exemplary customer service, personable, patient, and professional. Thank you to my sales associate Naamen, who I highly recommend, and the rest of the team at Bob Moore INFINITI for an excellent vehicle purchasing experience.
My visits to your dealership is always wonderful.. your staff is very friendly and helpful, the environment is welcoming .
Excellent communication and videos of a 2019 Highlander that I bought remotely. Fast shipping of the automobile to me in east Texas. Deal with confidence.
Bought the vehicle remotely - big leap of faith but the salesman sent excellent quality videos showing the car inside and out. Sent another video a week later to show the small flaws in the vehicle. This showed me integrity and I trusted the process enough then to pull the trigger. They set up timely and affordable shipping from Oklahoma to east Texas. Car arrived exactly as described. I’m totally satisfied with my purchase.
Scott Warfel made my car purchase painless! He was so helpful and provided great education along the way. The car is top notch and everything the dealership said it would be. I appreciate the diligent help, but no pressure approach that Scott had throughout my car search! Thanks again for making it painless and being so professional and also for the Apple Car Play and technology tips! Went the extra mile!!! A+
Great customer service, attentive to my concerns, work was performed quickly. Great job. Thank you
This is a very good dealership. Their service department is always helpful. They go the extra mile to ensure satisfaction.
Amazing experience everyone from Sales to Service is great!! I wouldn't dream about taking my vehicle anywhere else!
If I could give zero stars l would! This was supposed to be a "recall" fix. Somehow a belt needs replacing for $298 and now the Bob Moore service dept is saying the car won't start and needs a Starter for $700! FR!! This place is s Scam!!!!
The people at Bob Moore were very helpful in our purchase. Scott Warfel was great to work with.
I bought a new INFINITI after going to the dealership to check out a used Lexus they had. Everyone was very friendly and knowledgeable. The QX60 is amazing! Our sales person, Naaman, made the entire process very easy.
I have been a customer for over 20 years plus and have never had an issue with this particular dealership/INFINITI Service.
Great service department! Quick and efficient! Reggie is awesome! He took care of us the day our clutch fan went out. And got my fiancé in a loner on the spot!
Excellent customer service from the infinity service team plus the waiting area is quite and comfortable
Awesome car and a great buying experience. Thank you Nick for showing us all of the features of the new car. I’m so excited about the new QX60, we are loving it!
I had my g37xs worked on 6grand they put on the invoice complimentary wash and vacuum the car was ever not washed or vacuumed over 6g worth of work 3000 in labor alone and they were so negligence in the simple it made wonder what else was inventory charged for yet not completed the first concern I had was my service engine light was on they diagnosed the problem identified and serviced it they stated it was test driven problem solved I left the dealership within 5 miles from dealership my service engine light came on. They test drove the car 2 ...
The dealership was great. They had the car that I was looking for. The salesman filled the car up with gas and even my car which was brought to Jenks for me.thank you.gregg
Reggie pays great attention to what the customer and their vehicle require. He is honest and very kind. His mechanics emulate this same customer care ethics. He has provided such great service over the last 5 years that I’m sticking with the INFINITI brand. In our society we are all stressed and that one honest smile can make all the difference :).
Great customer service and the process was very easy. The employees were nice and very helpful.
We always receive excellent customer service from Reggie at Bob Moore Infinity. Always taking the time to make sure the customer is completely satisfied with there services provided.
I had a great experience, the service department was extremely helpful and thorough! Would Return
Disappointed with the service department. Charged more than the estimate and ran diagnostic for $189 for a dead battery that could have been tested for free.
Bob Moore Infinity is the best auto dealership in Okc. Service advisor Reggie Addington is always great in providing knowledge when a question is asked of hiim with a quick turnaround when ever I bring my vehicle in for service. 6 stars ⭐️ ⭐️⭐️⭐️⭐️
Great customer service and great sales people made for an enjoyable experience when buying a vehicle
Everyone was very professional and courteous. Nick did a good job showing us all the features of our QX60.
Great experience every time with Bob Moore INFINITI. They diagnosed my problem and did a great job fixing it. Communication 💯
Amazing Dealership! Great Service and Customer Service! Thank you Reggie for helping me that day!
Great service and completed in a timely manner. Everyone is helpful and kind. The dealership itself is clean as well.
The service is always great. Reggie is reallly good on explaining answers to questions. I trust Reggie with my vehicle
Very friendly and helpful, great communication and explanation of service and potential service needs on our vehicle.
Very friendly, very helpful. Awesome experience! The dealership was very clean and the service was exceptional.
Top of the line customer service from Reggie and Lauren during my visit. I would definitely recommend and visit again. I felt appreciate during my visit.
Took my vehicle in for an oil change and a couple other easily fixed issues. The dealership did a great job of getting me in and out.
Always appreciate the service and people. Very family oriented and I love the coffee. Thank you so much
Our car broke down on travels heading to Texas. The service department team was great. The team, including Riley and Reggie, were professional, and knowledgeable . The service department completed work in a timely manner, providing us with car that was much needed. They treated my family (including dogs that were traveling with us) kind and respectful. Thank you to all, at Bob Moore Infinity, and I can’t say enough of how appreciated your team was to my family!
Extremely fast, straightforward. Had paperwork ready and I was in and out in a short time. Very good to work with. No pressure
Always courteous, friendly, quality work and facility, and my service representative, Riley, is great. Very pleased.
No issues if you are wanting a pleasant experience at a car dealership look no further.
Bob Moore INFINITI and the Sales representative Nick were great to work with at the dealership. I have been a fan of Bob Moore company of dealerships. This is not the first time I have purchased a vehicle from them. There was no pressure, only service, and consideration of the customer. I would recommend anyone looking for a used or new vehicle consider Bob Moore. Even the financial person, Chris, was very detailed and discussed the options that we would have and considered what our needs were. We are both retired, and this may be the last one we purchase, ...
Excellent ,no long waiting area clean and neat. Prompt curious. On time no problems at all.
I have been dealing with Bob Moore for a number of years bought several vehicles very well satisfied and should continue in the future if I need to buy another one . Thanks B C Jr
Reggie is awesome. Very attentive to customers’ concerns. Extensive knowledge about product. Based on his service I will buy another INFINITI.
I absolutely love going to Bob Moore INFINITI. A super professional service department. Reggie is one of the best there is.
Reggie was very nice and very helpful. He was honest and accommodating. Thank you for your help!
Nick was great to work with, very user friendly. No used car salesman stuff. Very upfront and honest. Finance was awesome, very quick and to the point. Would highly recommend Nick and the folks at Bob Moore INFINITI.
Service was awesome. They were very accommodating. Bob Moore INFINITI did a great job with my vehicle, and it was complimentary cleaned when I picked it up.
Always do a quality job. Good at explaining any questions I have. Very quick on everything they do.
Everyone from service to new car sales were friendly and help make our situation as pleasant as possible.
They did everthing in a timely manner and I enjoy their service and i would request to anyone
We are so appreciative of Reggie our service advisor. He always goes above and beyond to make our service appointments satisfactory.
Leased a Q50 from this dealer. I was pleased with every aspect of the lease.
Josh in the service department is always a huge help very professional ,knowledgeable and goes the extra mile
Great service! They answered all my questions and calmed my worries down by making me feel apart of the team.
Reggie was very proficient in taking care of my repairs to my suv. keep up the great work.
Great service. The service writer was not only friendly but answered all my questions. Will use them again
Very helpful and very professionalism place very clean I would recommend for someone look for new cars
Friendly, reliable, and easy to work with. Never a hassle to get maintenance scheduled and handled.
In the past it was excellent but today it was very frustrating. The service man was very degrading.
Reggie was Absolutely the nicest and very proficient at taking care of all my needs. Keep up the wonderful customer service. So pleased with the service Dept. I would definitely recommend to others!
Best, smooth and pressure free experience ever. Very professional staff, caring and informative crew. The INFINITI staff from Edmond makes purchasing a vehicle exiting again. Can’t wait to purchase another vehicle from Bob Moore. Reyna and Raúl Font
This dealer uses cutting edge technology to communicate with their customers keeping them abreast of every step in the process while servicing your vehicle. I love the summary video of services allowing you to actually see the recommended services needed. I had the greatest customer service experience with Service Manager, Reggie Addington. The detailed explanation of the work provided and future maintenance needed is very invaluable.
Reggie is outstanding at his job. He provides top notch customer service no matter the circumstance.
Doing the best that they can with what they’ve got available at this time
The service manager was great. Very anxious about fixing a problem. And very accessible if you have questions,
The overall service provided was great. The reps were friendly and did a good job updating me on the status of my vehicle. The car wash and vacuum left much to be desired. I expected a better detail service given the dealership.
Matt and the service department took excellent care of us this week (11/23/21). He was very genuine and eager to see that our needs were met.
Bob Moore INFINITI is a great dealership. There sales, maintenance and Customer Service next to none. Customers are always treated well at Bob Moore.
Reggie Addington is Great , friendly and professional. Cashier and Service Dept AAA score!! Love Bob Moore
Was greated with a smile and received prompt check in service. Was advised of possible cost for my service visit before my repairs were completed. Reggie A., was awesome!
I brought my car in for service and oil change. Matt Price was fantastic - very customer oriented, personable, friendly. He went beyond the norm and showed me how to set the cruise control on my car; and took the time to explain tire tread wear and how to determine it. He couldn’t have been better! I also liked receiving the written result of the services prior to picking up my car. My reason for giving 4 stars rather than 5 had nothing to do with Matt, rather the fact that at washing/vacuuming was not up to standard.
Timely, courteous, thorough and efficient are words I would write. I was met immediately, and the service rep explained the appointment. Extra work necessary was explained, and I agreed. Comfortable atmosphere
Great service, great attitude, which makes the difference! I appreciate the caring attitude received from Bob Moore infinity
Everyone I came in contact for service for my car was exceptional. A big thank you to Reggie for providing such a pleasant experience for just a 15,000 mile service for my vehicle.
At 50 years old and many dealerships I’ve done business with Bob Moore has the best service after the sale I’ve ever had.
Our QX56 needed a new starter. It was covered under a third party extended warranty. Service advisor Reggie Addington took care of contacting and submitting the warranty claim. Repairs were made quickly. The service shop at Bob Moore INFINITI is very clean and has a window so customers can view repairs being made to their vehicle. We are very happy with the service received!
Very courteous service. Made warranty repair in a quick manner. Reggie Addington was a very helpful service advisor.
Reggie provided exceptional service. He was very pleasant and communicated very thoroughly all that was needed for my routine service as well as gave me options for additional service maintenance items to consider. All the guys were very helpful and very accomodating. I truly appreciate working with Reggie and his patience to answer all of my questions and provide me with the best options INFINITI offers to keep my vehicle running smoothly. Please give him my thanks for his service in Oklahoma... It far exceeds any service I've ever received in Los Angeles.
They are great, from the original sale to all the service needs I have had. I have recommended them to family and several other friends. Josh as great informative and not pushy.
After having my vehicle serviced before getting on the highway (Grubbs Infiniti) I was still 30 minutes from my family in Oklahoma, when my low tire warning came on. I was frustrated and tired. The Bob Moore staff explained that my tire was beyond being repaired and replaced my tire. Expensive, but it was fixed and I felt safe retuning back to Texas
My Service Adviser, Reggie always take excellent care of me and my INFINITI QX60! His service has been above and beyond for almost 3 years. I wouldn’t take my car anywhere else! Thanks Reggie.
Wonderful service. My car looks like new. Love INFINITI and Bob Moore service. The loaner vehicle was amazing and I could not have asked for better or faster service. Thank you to all.
Reggie is always super helpful and makes you feel welcomed. He has a great personality and treats everyone with respect. I drive 40 miles every time just to get my oil changed.
Nic, Joe and Dave were all awesome to work with. Nic worked with me to help make selecting the right QX60. Outstanding!! 5 stars. Thanks
Excellent Service! I stopped going to the dealership a couple year’s ago because i wasn’t happy with the service. But had a warranty issue and needed other maintenance work, and went back. Everything was GREAT! The Service Advisor was the Best! Also the mechanic stayed late to get the car done a day early, which of course was Not expected. I will be back and highly recommend their service for your Infinity auto service. Thank You Bob Moore Service Dept!
I appreciate the wonderful service of the service department at Bob Moore INFINITI. The personnel are always help and willing to do whatever they can to serve me Thank you
Appreciated the staff all wearing masks, having coffee or other drinks provided, & free wifi available. The waiting area was clean & people were distancing. I will be back.
Absolutely the best Sales and service in the business..... Reggie my service consultant is as good as anyone in the business. They have my business. Wade Hickey
We have driven a Tahoe for 20+ years and have been satisfied. However, we have noticed the Infinity the past few years. After deciding to go on Bob Moore's lot we liked what we saw. It was then we met AJ, our salesman. There was no high pressure. He was someone who was interested in what we wanted. He asked the proper questions and put us at ease about our potential purpose. After sleeping on it we purchased our new QX80. We were uncertain about learning the technology of our new car. AJ came through once again. He trained us ...
My experience at Bob Moore was just like it always has been. Always have a credible staff, always extremely customer friendly and helpful, very professional in all aspects of shopping or buying a vehicle. Jacqueline Ellis was a terrific sales person, very knowledgeable and helpful and a delight to deal with. The most important aspect to me is knowing I can trust the finance department with numbers that are accurate and honest. Not many dealerships left with integrity. Thanks again.
I really like how you handle business kind and considerate thank you once again for servicing my vehicle!! Good quality service!! Thanks INFINITI God Bless