Timely, courteous, thorough and efficient are words I would write. I was met immediately, and the service rep explained the appointment. Extra work necessary was explained, and I agreed. Comfortable atmosphere
Great service, great attitude, which makes the difference! I appreciate the caring attitude received from Bob Moore infinity
In OKC while traveling from out of state and my QX60 needed repairs. Bob Moore's team worked me into the schedule, fixed the issue, got me back on track and provided a phenomenal experience. Perhaps the best service I have ever received fro m a dealer that genuinely cares about their customers, even though this is not where I purchased my vehicle. Exceptional service! Even washed and vacuumed without me asking.
Everyone I came in contact for service for my car was exceptional. A big thank you to Reggie for providing such a pleasant experience for just a 15,000 mile service for my vehicle.
At 50 years old and many dealerships I’ve done business with Bob Moore has the best service after the sale I’ve ever had.
Our QX56 needed a new starter. It was covered under a third party extended warranty. Service advisor Reggie Addington took care of contacting and submitting the warranty claim. Repairs were made quickly. The service shop at Bob Moore INFINITI is very clean and has a window so customers can view repairs being made to their vehicle. We are very happy with the service received!
Very courteous service. Made warranty repair in a quick manner. Reggie Addington was a very helpful service advisor.
Reggie provided exceptional service. He was very pleasant and communicated very thoroughly all that was needed for my routine service as well as gave me options for additional service maintenance items to consider. All the guys were very helpful and very accomodating. I truly appreciate working with Reggie and his patience to answer all of my questions and provide me with the best options INFINITI offers to keep my vehicle running smoothly. Please give him my thanks for his service in Oklahoma... It far exceeds any service I've ever received in Los Angeles.
They are great, from the original sale to all the service needs I have had. I have recommended them to family and several other friends. Josh as great informative and not pushy.
After having my vehicle serviced before getting on the highway (Grubbs Infiniti) I was still 30 minutes from my family in Oklahoma, when my low tire warning came on. I was frustrated and tired. The Bob Moore staff explained that my tire was beyond being repaired and replaced my tire. Expensive, but it was fixed and I felt safe retuning back to Texas
My Service Adviser, Reggie always take excellent care of me and my INFINITI QX60! His service has been above and beyond for almost 3 years. I wouldn’t take my car anywhere else! Thanks Reggie.
Wonderful service. My car looks like new. Love INFINITI and Bob Moore service. The loaner vehicle was amazing and I could not have asked for better or faster service. Thank you to all.
Always a great expat Bob Moore Infinity. Excellent customer care and great cars. I have been using them for years and have been satisfied. Highly recommend
This was just a regularly scheduled appointment for the oil change. My service advisor Matt was very courteous and explained everything in detail to me. We also I wdiscussed the other services that I was told during my prior visit that I would need to perform. The visit was one of the shortest ones I had, the job was done right
Reggie is always super helpful and makes you feel welcomed. He has a great personality and treats everyone with respect. I drive 40 miles every time just to get my oil changed.
Nic, Joe and Dave were all awesome to work with. Nic worked with me to help make selecting the right QX60. Outstanding!! 5 stars. Thanks
Outstanding experience, Reggie (Service Manager) did excellent job! They did a great job of working me in on a Saturday. Very good communication with me.
Excellent Service! I stopped going to the dealership a couple year’s ago because i wasn’t happy with the service. But had a warranty issue and needed other maintenance work, and went back. Everything was GREAT! The Service Advisor was the Best! Also the mechanic stayed late to get the car done a day early, which of course was Not expected. I will be back and highly recommend their service for your Infinity auto service. Thank You Bob Moore Service Dept!
I appreciate the wonderful service of the service department at Bob Moore INFINITI. The personnel are always help and willing to do whatever they can to serve me Thank you
Appreciated the staff all wearing masks, having coffee or other drinks provided, & free wifi available. The waiting area was clean & people were distancing. I will be back.
Reggie was very helpful and communicated timely with updates. The experience was all primarily done via technology and worked very easily. All repairs done and car now working well.
Absolutely the best Sales and service in the business..... Reggie my service consultant is as good as anyone in the business. They have my business. Wade Hickey
We have driven a Tahoe for 20+ years and have been satisfied. However, we have noticed the Infinity the past few years. After deciding to go on Bob Moore's lot we liked what we saw. It was then we met AJ, our salesman. There was no high pressure. He was someone who was interested in what we wanted. He asked the proper questions and put us at ease about our potential purpose. After sleeping on it we purchased our new QX80. We were uncertain about learning the technology of our new car. AJ came through once again. He trained us ...
My experience at Bob Moore was just like it always has been. Always have a credible staff, always extremely customer friendly and helpful, very professional in all aspects of shopping or buying a vehicle. Jacqueline Ellis was a terrific sales person, very knowledgeable and helpful and a delight to deal with. The most important aspect to me is knowing I can trust the finance department with numbers that are accurate and honest. Not many dealerships left with integrity. Thanks again.
I really like how you handle business kind and considerate thank you once again for servicing my vehicle!! Good quality service!! Thanks INFINITI God Bless
Always surprised by the EXCEPTIONAL service provided by Bob Moore INFINITI. I got into the loaner vehicle and it was programmed as I was in my own vehicle.
Service advisor Reggie was excellent. Quick and fast service with polite and friendly people. I would recommend anyone who needs service to see them. Thanks again Reggie.
Easily accessible. Clean and neat surroundings. Light and attractive. Refreshments available. Ample parking. The restroom was clean. Parking up front for customers was appreciated. Decorated nice.
I made the last payment on my dream car, a 2013 FX-37 INFINITI with 127k miles in May 20 when the check engine light came on. I immediately called Reggie In the Service Dept, who said no emergency, bring the car in when you can. Four visits later my bill ranges between $4500 Head gasket to $17,000 entire engine. The car was misdiagnosed 3 times before the master mechanic looked at it. I’m told I did everything right. All maintenance was performed by Bob Moore INFINITI and up to date, car runs like a top....the car is just flawed. I intended to keep ...
Reza and AJ were outstanding Had fun and really appreciate them Your finance manager was great also However your GM I’m not so sure
Bob Moore INFINITI was interested in selling us a car! Unlike other dealers in the area playing games! Reza our sales person was great and I recommend him when you visit the dealership!
This dealership and it’s staff are absolutely top notch! From our sales associate Reza, his sales manager AJ, and Josiah in financing our experience was fabulous! I recommend them 100% and will be back for my next INFINITI purchase!
Excellent sales team, they didn’t try to sell me something I didn’t want or pressure me on a purchase. I am an extremely particular person when it comes to my vehicles and they were willing to fix very minor imperfections I wanted touched up prior to taking it off the lot. 5 star sales team
Service Manager, Reggie, is fantastic at Kept me informed at every moment. The estimate was below original. My next car will be from Bob Moore!!!
Excellent facility and service. Easy to schedule appointments and to drop off and pick up. I highly recommend Bob Moore INFINITI service department in OKC.
Another good experience taking my car in for service. Nice 2020 Q50 to drive while mine was being worked on. 100% warranty so no charge. Reggie was great as always. See you again in 5,000 miles!!
Shopped online for an INFINITI QX80 and came across Bob Moore INFINITI. I called and they connected me to Blane. He went out and shot a video of the INFINITI we were interested in. We did not want to drive to OKC and this vehicle not be what we wanted. Blane answered all our questions, returned our calls, and did a great job putting the deal together. We are very happy with the INFINITI QX80 and Bob Moore INFINITI.
So thankful for everything. They paid attention to every details of our needs and helped us to get the SUV that is what we were looking for. We would recommend them to all of our friends.
First car I have purchased locally in over 25 years. I have typically found local dealerships -especially the Mercedes dealership-to be grossly over-priced BA the regional market. This car was well priced and Our sales person Blane Hopkins was attentive without being pushy throughout the purchase process. It helped that the car was priced fairly to start with!!!!
I think the young lady’s name was Shayla and the young mans name was Logan Williams that helped us at Bob Moore INFINITI OKC. with the purchase of our QX 80 purchase. They were so kind, very prompt and eager to help.
I’m not sure how many people actually LOVE buying a new car, obviously they love the car but the process is not enjoying! But Blane, AJ, and Lanna made it so easy and comfortable! Highly recommend if you’re in the market for a new car, go buy Bob Moore Infinity and see them!
The customer service at the Bob Moore INFINITI service department is excellent. Reggie takes great care of you and is very attentive to your needs.
Great quick service with safety precautions taken which was appreciated. You saved me by replacing battery and tires on one hour notice. Thanks for the help
We found the sales staff to be outstanding. They were prepared and considerate and concerned for our safety and health. They were friendly and professional. The facility fabulous and clean. We highly recommend them
Reza, AJ and Mr. Lee - good experinece. You have the normal back and forth as it relates to buying a vehicle. But then, you should expect that. These people are in the business to sell vehicles. However, this group was very reasonable. Reza was a pleasure. He stayed in contact and provided great communication and coordination. If you need to buy a vehicle you should not miss the opportunity to meet AJ. In fact, it might be worth the trip just just to meet him. Very easy going. No presssure. Mr Lee wrapped up the details and in view ...
The service advisors at Bob Moore INFINITI are great! Always helpful and friendly! They update you consistently while your car is being serviced! Great people to work!
My husband and I popped in at the end of a long day shopping for QX60s in the Oklahoma City area. As soon as they pulled the vehicle we were interested in around, we could tell that the quality far surpassed any of the others we saw that day. Overall appearance, but most importantly the overall feeling of driving it, was leaps and bounds above the “non-Infiniti” dealerships. Craig was wonderfully helpful and professional, and they made quick work of getting our deal settled and getting ya out the door and home to our children. I would highly recommend ...
Tommy Freeman is THE BEST service advisor. That’s it. Nothing else to say. He is the dealership’s saving grace. Takes very good care of me.
Get experience at the service department at Bob Moore INFINITI in OKC. Tom Metheny, Service Mgr., has a great team including Tommy Freeman! Rate them a 10 out of 10
Steven was friendly and fun to talk to. He was easy going and didn’t make us feel pressured as customers. He was willing to work with us and get us the best deal possible.
I can’t say enough about my buying experience from Bob Moore! They were honest and upfront and really made me feel at ease. I just purchased my 2nd vehicle for them, and will do it again when it’s time to upgrade. They really are top notch!!
Very satisfied with people and process of sales, it was a nice change with no hassle, salesman was above and beyond, Blane met me on his day off.
As always, Reg & Holly in bob Moore infinity service department goes above and beyond to insure a first class customer service experience everytime! Have always been impressed! Diane
AJ is absolutely the best salesman ever!! Everyone at the dealership was helpful. Tia in finance was great as well. AJ also took me to service and introduced me to the service manager. It was a great experience. I love my new car and know that the Maintenance will be taking care of at Bob Moore INFINITI.
Service did a Great Job ! Chris Tannyhill , our advisor kept us posted as to the service being done along with the timing so we could make another obligation we had that day ! Appreciate the courtesy wash and vac as well ! Thank You
The car I had asked to look at was pulled up and ready to test drive when I arrived. Very helpful and attentive staff. Process was relatively quick and efficient for buying a car. Facility is very nice, clean and has a great waiting area. I would buy from this dealer again.
Fast, Courtesy, and Efficient!! Love that I have an INFINITI shop near that treats me right!! Keeping me updated on my service is the best!
Always does a good job, they didn’t fix our issue this time. They worked at it and said they will keep looking for a vehicle and model like ours for the same issue. They are suppose to let us know.
Service call.... Reggie stepped in for holly this time. Super friendly and easy to visit with. Completely professional and not confusing. Clearly communicated what needed to happen with my INFINITI. Timing for the work was exactly as promised. My car was cleaned inside and out! Perfect day at bob moore INFINITI! 👍😄
Reggie took very good care of me today when I drought my wife car in today for service and explaining the recall and what to do if we had a problem with it because it will be a while before the parts will be in. He also help me with a problem with some stains on the seats he gave me the number so I could call the company to file a claim.
Staff very customer focused and willing to help in any way possible. It is very easy to schedule appointments and a loaner vehicle. I have this information with my family and friends.
Bill Coleman and Mark Lee were extremely knowledgeable, friendly and helpful in helping us to make a selection for our new car. Tad helped us get started while Bill was busy. Thank you very much for your assistance.
I had a great experience with the service rep one of the best I had the years. Mr. Reggie Addington was the greatest well informed, great response concerning needed repair very professional. Good customer service is very hard to come by these days and Reggie hit the ball out part. When my next service is due I truly hope he will be there to assist me. Job well done.
Went in like most people do, with my guard way up! It didn't take long for GM Travis Jacques and GSM Shaila Juglal to change that! They were wonderful and took excellent car of me. I will happily send my friends and family members there to buy a car!
Reggie Addington is the best service rep. Ever it was a pleasure working with him during the repair work on our vehicle. He was knowledgeable on everything I had a question about and kind throughout the entire visit. We will return upon our next service schedule.
Their service team will make sure the customers are totally satisfied with the work performed. My service advisor was Holly Fuji. She’s professional, friendly, and knowledgeable. I would not have my car serviced elsewhere.
I had my last INFINITI for nine years and loved it, but I planned to buy a different make of car this time. We came to the INFINITI dealership just for a comparison. Our salesman, Craig Smith, spent a great deal of time letting my husband and me inspect and drive the type of new car we wanted. He answered any question we asked explained the new features. He was friendly, friendly, and helpful. The exact color and features were not all in a car on the lot in Oklahoma City. I was apparently asking for a rare car, but ...
We were on a tight timeline and Blane went above and beyond answering questions and even texting us information after we left. When we got ready to test drive Blane had both vehicles pulled up and ready to go. We were able to make our decision quickly and we drove off with a car that very day. Zac who explained the technology was very helpful and energetic.
Bob Moore infinity treats you like family. Staff is very professional and courteous. We enjoyed our buying experience and would recommend Bob Moore infinity to everyone
Logan and Peter provided my wife and I with great service. Sami and Barbara Mack with the enter-net Did a great job. My Wife Loves her New-used like new QX50. Thanks for your help and service. Jim & Terry Simpson
Craig worked selflessly to provide me with the best deal possible on a 2019 QX80 after my 2016 QX80 was totalled. He kept in constant contact during the week it took to receive the insurance proceeds so I could purchase the new one. Craig made the purchasing experience as brief as possible but still provide excellent salesmanship. Larry French was a pleasure to work with and has a wonderful personality and knowledge of your financing.
AJ is amazing. He is a very experienced salesman. He really went out of his way to make the sale go smoothly. We had to travel to get to the dealership and they stayed open late for us. The finance went smoothly as well. Our bank wasn’t open and Larry French was able to get a competitive rate for us in minutes. Definitely will be a repeat customer! Thanks fellas I love my new ride 🙂
Everyone (Carson, Heath, Chris and Sami) was very professional, courteous, friendly, fun and made my experience seamless in purchasing my new 2019 silver INFINITI QX30.
Heath was an excellent help when it came to buying my new car. He was very friendly and did what he had to do to help me get my new car. I would say that the manager there was kind of a rude person, but that's nothing new from most of the dealerships I have went too. Overall I would work with Heath again.
As a former car salesman I was very impressed with Rick and my whole buying experience. My experience was top notch! From initially finding the vehicle on the internet, to completing my purchase in the finance department.
Craig was excellent he helped find us exactly what we wanted. Third car we bought from him .Tommy in service is excellent .Larry was excellent with paperwork / finance. Only place to buy a car from!!
My INFINITI Q50 was totaled in a car accident and I had been researching different vehicles, dealerships, etc. prior to making my new purchase. We decided to go with another INFINITI vehicle, since I loved my Q50 and how it performed throughout the years of ownership. I contacted Bob Moore INFINITI to set up an appointment and to let them know what I was looking for and my expectations as far as vehicle options/pricing. The reason I did this ahead of time was because I didn't want to waste any time with any "sales talk". Jeff ...
Larry was awesome! They worked with me living out of state. It was a smooth process when I came in to purchase. The nice lady that went over my car did excellent at delivery.
Had a great car buying experience. They stayed late to help complete the deal. My wife said they was her favorite place to shop. We look forward to using the dealership for maintenance.
Logan was outstanding in assisting me to purchase my 2013 Nissan Maxima. If you are looking for a used vehicle at Bob Moore Infinity ask for Logan. He is a jewel.
We had a great experience at Bob Moore INFINITI. Blane Hopkins and Phillip were top notch. We are loving our new Chevy Tahoe. We definitely recommend this dealership.
Great experience and great people to deal with. Will shop there again. Will tell our friends to shop there. Not the color we wanted but close enough.
The salesman was very informative. He new the cars well. Bob Moore Infinity goes the extra mile to earn you as a costumer. The dealership as a whole works together to make sure the car buying experience is easy.
There are a lot of folks who equate buying a vehicle on a par with going to the dentist. However, the sales and finance staff made it a relatively painless experience. Everyone was very easy to deal with.
Mr,. Johnson was very professional, kind and knew what the vehicle did and did not do. He made sure we got what we needed in this vehicle. We would recommend him and this dealership. Thank You Very Much
Grayson was our salesman and he was very attentive and made sure we got the price we wanted. Phillip was the sales manager that worked our deal. I never felt pressured by either of them and I love my car!!!
After searching for weeks, I found the perfect Q50 Hybrid Sport at Bob Moore INFINITI. Having just completed my cancer treatments, I was not feeling well but my salesperson, McKenzie Henshaw, was truly compassionate and expedited the sales process so that I was able to drive home in my present. I've never really had a good experience when buying a car, but wholeheartedly recommend Bob Moore INFINITI, General Manager John Crosby, McKenzie Henshaw and James Foster.
Mr. BROWN is one the most helpful person at Bob Moore Infinite in Edmond, OK. He has really made a big difference in the service department. He has made it world class service. Thank you, Mr. Y. BROWN excellent services.
We went back and forth some on the specifics, but in the end Bob Moore INFINITI really came through for us. They worked hard to gives us competitive financing and we got a fair deal. Thank you, Corey Rucker for your customer service.
My wife I spent several weeks test driving vehicles at various locations including this one, Our experience included not only a very knowledgeable sales team which explained the car functions to us and a lot of patience! We enjoyed the vehicle and the buying experience a great deal. Knowing that we bought the right vehicle for us and have a great support for later in services is a very comforting feeling.
Everyone that we came in contact with from entering the building to the finance office was very helpful. Christoper Giberson was our sales consultant and he was great with excellent customer service. Thank you Rick Johnson for connecting my phone to blue tooth and going over every detail and function of our new vehicle. Your expertise and wonderful customer service was appreciated. I really don't like shopping for a new car, but you guys made our experience pleasant and less stressful.
Tyler Burns was great and bent over backwards to help us get the best deal. We drove 4 hours and traded 2 vehicles. We got a great deal on our trades and a great price on the new QX80 we purchased.
We purchased 2 vehicles on the same day (5 from Bob Moore over the past 4 years) and our experience was nothing less than top notch! From the AJ to finance and to others that would visit with us in between, the Bob Moore Auto group make you feel right at home! Keep up the good work!!
Great experience. Bent over backwards for us. Great customer service as well. Frey went over every detail of the vehicle to make sure we knew how to use all the technology.
Great purchase experience. Ryan Bartholomew is a great man and a great sales advisor. Sami Nelson in finance is wonderful as is Rick my new car delivery guy. Chris Higgins, sales manager, was great to work with as well.
I had a great experience at Bob Moore with the Bob Moore family. I worked with two different Bob Moore dealerships. I started out at Bob Moore Subaru and Gunner there was a great help. I went in to look at a Subaru Legacy and found one I wanted. Gunner tried extra hard to get me into the car but just was not able to make the deal work due to my negative equity in my car. I was in a a bit a a pickle and he knew it with me not being able to drive a standard anymore. ...
Chris Higgins provider stellar customer service and care in helping my wife and I choose the best infinity to exceed our expectations . Thank you to everyone involved in our purchase from Bob Moore
I initially contacted Bob Moore (Chris Higgins) about a QX80 purchase. I ended up finding a vehicle closer to home that we liked better. Chris and I texted a few times and he was very helpful answering questions regarding the vehicle, providing cost comparison and even looking at the other vehicle online and advising on how it was priced.
He was very professional. He had great product knowledge and he made the time to go over every option of the car with us. He was able to locate the exact exterior and interior that my wife wanted. He was a man of his word. What I mean is, what ever price we negotiated, he stuck to it when we arrived at the Dealership. In another words , there were no hidden fees and no additional add on's with the car price or finance charges. The guy is a true craftsmen and is very professional is his job!! he is ...
My wife called me at work about a week ago, excited that she had found her "dream car" online. She directed me to the Bob Moore Infinity website. First thing I noticed was they were located in Oklahoma City, which is about 7 hours from our home. By the time I got home from work, my wife had printed off several pictures of the vehicle from their website. I knew what I had to do. Reluctantly, I called and originally spoke to Lita. I was pleasantly surprised how easy she made the process. Eventually she directed me to a ...